Primary Purpose:
Provide a single point of contact for all district staff to resolve problems relating to computers and communications-related services. Responsible for phone support, technology issue evaluation, and technology-related work orders.

Qualifications

Education/Certification

• High school diploma or GED

This position is an ENTRY-Level position. However, the candidate will be eligible for increased pay based on current certifications held:

• Comp TIA A+
• CompTIA Network+
• CompTIA Security+

Special Knowledge/Skills:

• Strong knowledge of computer hardware and software applications
• Knowledge of various operating systems (UNIX, DOS, Windows, Macintosh)
• Knowledge of software used to develop spreadsheets, databases, and word processing
• Ability to detect and resolve technical or technology-related problems
• Excellent organizational, communication, and interpersonal skills
• An openness to learning new technologies.
• Communicate with managed network services for network support
• Process technology-related work orders and assign priority to work orders. Evaluate and recommend technology-related repairs and costs. Arrange for contract repairs for work that cannot be performed by district staff.
• Good problem-solving, analytical, and team-working skills

Major Responsibilities/Job Duties 

• Responding to queries on the phone, via email, and in person
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Inventorying, tagging, and documenting new equipment.
• Running reports and analyzing common complaints and problems.
• Manage/maintain Google Domain
• Provide technical knowledge, training, and help to technicians, staff, administrators, and teachers on computer systems.

Other:

• Comply with policies established by federal and state law, State Board of Education rules, and local board policy.
• Follow district safety protocols and emergency procedures.

Mental Demands/Physical Demands/Environmental Factors

• Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and  peripherals
• Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting
• Motion: Repetitive hand motion; frequent keyboarding and use of a mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching
• Lifting: Moderate lifting and carrying (up to 44 pounds)
• Environment: Occasional prolonged and irregular hours; occasional districtwide travel; May be required to be on-call 24 hours a day.
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress

This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all
responsibilities and duties that may be assigned or skills that may be required.

Work Days 221